Access to and use of Web 2.0 and social media applications within the NHS in England: the role and impact of organisational culture, information governance, and communications policy

Ebenezer, Catherine Access to and use of Web 2.0 and social media applications within the NHS in England: the role and impact of organisational culture, information governance, and communications policy., 2015 . In iFutures, Sheffield (United Kingdom), 7th July 2015. (Submitted) [Conference paper]

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English abstract

The paper focuses on health professionals’ attitudes to and use of Web 2.0 and social media within their professional practice and on the management of access to Web 2.0 and social media applications within NHS organisations. It discusses the following specific issues: 1) the nature and extent of restrictions on access to such applications within NHS organisations arising from organisational policies; 2) their impacts on professional information seeking and sharing, and working practices in general; 3) the attitudes, professional norms, presuppositions and practices which bear on how social media policy is implemented within NHS trusts, in relation to overall organisational strategies. There is a need to develop a better understanding of, on the one hand, a clear need for robust information governance and network security, with, on the other hand, systems and procedures that enable appropriate access to valid online resources to support professional information needs. Particular questions that need to be addressed include: Why are restrictions imposed on access to Web 2.0 or social media-based information resources, or technologies to support professional information seeking? What differing stakeholder perspectives are involved? In what ways are mobile devices (laptops, tablets, smartphones) being used by health professionals to access social media? What issues for the accessibility of information within the English NHS are posed by current approaches to information governance risk?

Item type: Conference paper
Keywords: information behaviour, health professionals, National Health Service, information governance, social media, Web 2.0, cyber-security, information sharing and collaboration
Subjects: B. Information use and sociology of information > BZ. None of these, but in this section.
H. Information sources, supports, channels. > HI. Electronic Media.
H. Information sources, supports, channels. > HZ. None of these, but in this section.
Depositing user: Ms Catherine Ebenezer
Date deposited: 15 Jul 2015 11:59
Last modified: 15 Jul 2015 11:59
URI: http://hdl.handle.net/10760/25505

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